Welcome to FIRMENICH Privacy

When you use FIRMENICH services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully.

Please review the updated Privacy Policy before using any of the FIRMENICH services, this includes using any Websites and or Applications,  ( “Services”). By using the services, you consent to the terms of the updated Privacy Policy.

Firmenich SA (hereafter “Firmenich”) is committed to protecting your privacy. Firmenich owns the services and this Privacy Policy applies to any of our services. Some of the personal information you input into our services will be included in a data file of Firmenich and Firmenich is the data controller.

This Privacy Policy describes, among other things, the types of information collected about you; how your information may be used and when it may be disclosed; how you can control the use and disclosure of your information; and how your information is protected.

1. Information Collected
Information you provide directly to Firmenich. You are required to provide information about yourself when you enter and use some services. The Firmenich service may ask you for some or all of the following types of information when you register for certain services, access various content or features or directly contact the Website:

·              Some of this information may be essential in order to provide you with a service that you have requested. Where information is mandatory, it will be identified as such.

Information we collect automatically on Firmenich services. We may collect information about your device, computer for system administration. The information collected automatically via the service may include:

We collect this as statistical data about our users' patterns and we do not use it to identify you personally.

Information we obtain from other sources. Where permitted by applicable law, we may collect information about you from other sources, including through interactive applications (such as mobile devices, third-party services, and embedded video players), from third party sites (for example, on our pages on Facebook), and from commercially available sources (such as data aggregators and public databases). The information we collect from other sources includes:

This Privacy Policy does not cover the practices of third parties, including those that may disclose information to Firmenich.


Some Firmenich services uses cookies. Cookies contain small pieces of information that are transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. They enable us to:

You can find about more about the cookies that we use here. By using the service you consent to our use of cookies.

If cookies are disabled on your computer, you may be unable to access certain parts of the Website. You may refuse cookies generally or withdraw your cookie permissions at any time by modifying your browser setting. The following links may be useful in finding out how to turn off cookies in your browser:

The information gathered through these cookies will be used by Firmenich for the purposes outlined in this policy.

2. Use of your information

We may use the information we collect about you to:

Combining Information. The information we collect about you may be combined for the purposes outlined in this Privacy Policy, including to help us tailor our communications to you and to develop rich online content and services.

3. Disclosure of your information

Firmenich is committed to maintaining your trust and we want you to understand when and with whom we may share information collected about you.

We may share aggregated or anonymised information with third parties, for purposes including helping us develop content and services we hope you will find of interest or to help these third parties develop our or their products and service offerings. This sharing of anonymised or aggregated information will not include information that could be used to identify you.

4. Your Choices

You can choose to enjoy content and features of our services without directly providing us with any information about you; however, as described above, some information may automatically be collected or may be requested so you can take advantage of certain features and services offered on the Website.

We send marketing communications where you have agreed to us doing so. You can opt out of receiving marketing emails or text messages from us by following the instructions contained in any such message or by contacting us at any time (see Questions below). Please note that even if you unsubscribe to commercial messages, we still may need to send you communications relating to your use of the other services, such as service announcements.

5. Protection of Information

We are committed to protecting your information. We have adopted appropriate and commercially reasonable technical, administrative, and physical procedures to help protect your information from loss, misuse and unauthorised alteration. Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us.

Once we receive the information that you send to us, it will be subject to our usual security measures.

6. Transfer of Data Internationally

The information that you provide to us or we obtain as a result of your use of the Website may be collected in your country and subsequently transferred to any of the Firmenich Group companies for the purposes outlined in this policy and in accordance with applicable law. The privacy and data protection laws in these countries may not be equivalent to the privacy and data protection laws in your country of residence. Firmenich will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy wherever in the world it may be transferred.

By using the Website or providing us with your information, you consent to the collection, international transfer, storage, and processing of your information for the purposes outlined in this policy.

7. Children

Our Services are intended for a general audience and we do not knowingly collect or store personal information about children under the age of 18.

8. User-Generated Content

Our Services may enable users to submit their own content for contests, blogs, videos, message boards, and other functions. Publication of user generated content on the Service is subject to any Terms of Use that may be notified to you prior to your submitting content. Please remember that any information you disclose as or in relation to user generated content will be publicly available on publication and exercise caution when deciding to disclose your contact, financial, and other information in a submission. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy and safety.

9. Third Party Sites

Some Services may contain links to non- Firmenich Services. When you select a link to a third party website (e.g. Facebook) from a Firmenich Service, you will be leaving our Services and this Privacy Policy does not cover any information collected through any other website or application. Any information that you disclose on the third party site will be governed by that site's privacy policy. You should review the privacy policies of those third party sites before providing any information to them. We are not responsible or liable for the privacy practices or policies of any non-Firmenich Services.

10. Your rights

You may be entitled under local law to:

Please contact us at the address below if you wish to exercise any of these rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices and service offerings. If we modify our Privacy Policy, we will update the "Effective Date" and such changes will be effective upon posting. If we make any material changes in the way we use your information, we will notify you by sending an email message to the email address you most recently provided to us or by prominently posting a notice of the changes on the Website.

12. Questions

If you have questions regarding this Privacy Policy, please contact us and we will endeavour to respond to your request within a reasonable period of time. You may also submit questions or comments using the postal address listed below:

Firmenich SA

Privacy Policy – Information Services Department

Route des Jeunes 1

1227 Geneva